Accessibility Policy

Rosa Flora Multi-year Accessibility Policy and Plan

The 2014-21 accessibility plan outlines the policies and actions that Rosa Flora will put in place to improve opportunities for people with disabilities. The Multi-year Accessibility Plan will be reviewed as needed to reflect Rosa Flora’s accomplishments in improving our services for those with disabilities, and to maintain compliance.  

Policy Statement of Commitment

Rosa Flora is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act.

Customer Service

Rosa Flora is committed to excellence in serving all customers including persons with disabilities. We have put the customer service policies into practice as required by the Accessibility for Ontarians with Disabilities Act, 2005. Please check our website to access our Accessibility Customer Service Policy, which is also available in an accessible format upon request.

Customer Service Achievements:

Rosa Flora has created and put in place customer service training that complies with the requirements of the Act. This policy is available on our website as well as in all new hire employee orientation handbooks.

Rosa Flora has trained staff who interact with customers on accessible customer service, and has created an ongoing process to train new staff with regards to the customer service standard.

Customer Service Reporting Requirements:

Rosa Flora has reported Rosa Flora’s progress online by filing an accessibility report with the Minister of Community and Social Services.

Workplace Emergency Response Information

Rosa Flora is committed to providing our customers with publicly available emergency information in an accessibly way upon request. We will also provide employees with disabilities with individualized emergency response information when necessary.

Information and Communications

Rosa Flora will ensure all new website content conforms to WCAG 2.0, Level A by December 31st 2014.


Rosa Flora is committed to fair and accessible employment practices. To the best of our abilities upon request, Rosa Flora will accommodate people with disabilities during the recruitment and assessment processes.

Employees Accommodation

Rosa Flora will take the following steps to develop and put in place a process for developing individual accommodation plans and return-to-work policies for employees that have been absent due to a disability. By January 1, 2016, we will:

  • We will develop individualized return to work plans as well as work with WSIB back to work specialists for those who have been injured on the job.
  • To the best of our ability have modified work available for those who are unable to perform their regular duties. We will take the following steps to ensure the accessibility needs of employees with disabilities are taken into account during the performance management, and reassignment processes. By January 1, 2016, we will:
  • Make performance management accessible by providing feedback and coaching to our employees in a way that is accessible to them, such as using plain language for an employee who has a learning disability or making performance management documents available in accessible formats upon request.


Rosa Flora will review all requests identified by the public, employees, and customers of Rosa Flora take steps to prevent and remove identified accessibility barriers as necessary.

Design of Public Spaces

Rosa Flora does not have public spaces as outlined by the Design of Public Spaces or self-serve kiosks and as a result these regulations from the Act do not apply.

Contact Information   For more information, questions, or concerns regarding accessibility at Rosa Flora or to request communication in an accessible format, please contact the Human Resources Coordinator.

Phone: 905-774-0612
717 Diltz Rd, Dunnville, ON N1A 2W2