The 2014-21 accessibility plan outlines the policies and actions that Rosa Flora will put in place to improve opportunities for people with disabilities. The Multi-year Accessibility Plan will be reviewed as needed to reflect Rosa Flora’s accomplishments in improving our services for those with disabilities, and to maintain compliance.
Rosa Flora is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act.
Rosa Flora is committed to excellence in serving all customers including persons with disabilities. We have put the customer service policies into practice as required by the Accessibility for Ontarians with Disabilities Act, 2005. Please check our website to access our Accessibility Customer Service Policy, which is also available in an accessible format upon request.
Rosa Flora has created and put in place customer service training that complies with the requirements of the Act. This policy is available on our website as well as in all new hire employee orientation handbooks.
Rosa Flora has trained staff who interact with customers on accessible customer service, and has created an ongoing process to train new staff with regards to the customer service standard.
Rosa Flora has reported Rosa Flora’s progress online by filing an accessibility report with the Minister of Community and Social Services.
Rosa Flora is committed to providing our customers with publicly available emergency information in an accessibly way upon request. We will also provide employees with disabilities with individualized emergency response information when necessary.
Rosa Flora will ensure all new website content conforms to WCAG 2.0, Level A by December 31st 2014.
Rosa Flora is committed to fair and accessible employment practices. To the best of our abilities upon request, Rosa Flora will accommodate people with disabilities during the recruitment and assessment processes.
Rosa Flora will take the following steps to develop and put in place a process for developing individual accommodation plans and return-to-work policies for employees that have been absent due to a disability. By January 1, 2016, we will:
Rosa Flora will review all requests identified by the public, employees, and customers of Rosa Flora take steps to prevent and remove identified accessibility barriers as necessary.
Rosa Flora does not have public spaces as outlined by the Design of Public Spaces or self-serve kiosks and as a result these regulations from the Act do not apply.
Contact Information For more information, questions, or concerns regarding accessibility at Rosa Flora or to request communication in an accessible format, please contact the Human Resources Coordinator.
717 Diltz Rd, Dunnville, ON N1A 2W2